{
  "canonical_url": "https://lendb.ai/lo/itzel-castro-santibanez-2712528",
  "loan_officer": {
    "nmls_id": 2712528,
    "slug": "itzel-castro-santibanez-2712528",
    "canonical_url": "https://lendb.ai/lo/itzel-castro-santibanez-2712528",
    "md_url": "https://lendb.ai/lo/itzel-castro-santibanez-2712528.md",
    "json_url": "https://lendb.ai/lo/itzel-castro-santibanez-2712528.json",
    "nmls_consumer_access_url": "https://www.nmlsconsumeraccess.org/EntityDetails.aspx/INDIVIDUAL/2712528",
    "full_name": {
      "value": "Itzel Castro-Santibanez",
      "source": "lender_site",
      "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
      "verified_at": "2026-10-09"
    },
    "first_name": "Itzel",
    "last_name": "Castro-Santibanez",
    "headshot_url": {
      "value": "https://thevault.ccm.com/asset/961b3c33-6d16-4e1c-98fd-c115db38d3e1/Website/3504_CastroSantibanez_2712528.jpg",
      "source": "lender_site",
      "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
      "verified_at": "2026-10-09"
    },
    "bio": {
      "value": "Itzel specializes in empowering Latino community members through personalized, transparent service. Fluent in English and Spanish, they bridge language and cultural gaps to help clients navigate homeownership with confidence.",
      "source": "lender_site",
      "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
      "verified_at": "2026-10-09"
    },
    "title": {
      "value": "Senior Loan Officer",
      "source": "lender_site",
      "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
      "verified_at": "2026-10-09"
    },
    "languages": {
      "value": [
        "en",
        "es"
      ],
      "source": "lender_site",
      "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
      "verified_at": "2026-10-09"
    },
    "years_licensed": null,
    "years_experience": null,
    "status": "active",
    "claimed": false,
    "claimed_at": null,
    "profile_completeness": 100,
    "current_employment": {
      "lender_nmls_id": 3029,
      "lender_name": "CrossCountry Mortgage",
      "lender_slug": "crosscountry-mortgage-3029",
      "branch_city": "Burlington",
      "branch_state": "NC",
      "branch_zip": "27215",
      "start_date": null,
      "end_date": null,
      "lender_profile_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
      "lender_type": "imb",
      "source": "lender_site",
      "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
      "verified_at": "2026-10-09"
    },
    "employment_history": [
      {
        "lender_nmls_id": 3029,
        "lender_name": "CrossCountry Mortgage",
        "lender_slug": "crosscountry-mortgage-3029",
        "branch_city": "Burlington",
        "branch_state": "NC",
        "branch_zip": "27215",
        "start_date": null,
        "end_date": null,
        "lender_profile_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
        "lender_type": "imb",
        "source": "lender_site",
        "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
        "verified_at": "2026-10-09"
      }
    ],
    "licenses": [
      {
        "state": "NC",
        "license_type": "state_license",
        "license_number": null,
        "status": "listed_on_lender_site",
        "issued_at": null,
        "source": "lender_site",
        "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
        "verified_at": "2026-10-09",
        "confidence": "lender_reported"
      }
    ],
    "specialties": [],
    "contacts": [],
    "disciplinary_actions": [],
    "media": [],
    "facts": [
      {
        "kind": "community",
        "value": "Passionate about empowering individuals and families, especially within the Latino community",
        "source": "lender_site",
        "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
        "verified_at": "2026-10-09"
      },
      {
        "kind": "other",
        "value": "Committed to financial education with approach rooted in transparency, trust and respect for cultural values",
        "source": "lender_site",
        "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
        "verified_at": "2026-10-09"
      }
    ],
    "last_verified_at": "2026-10-09",
    "updated_at": "2026-10-09 21:57:07.88026+00",
    "disciplinary_check": "not_checked",
    "gated_contact": {
      "kinds": [
        "phone_office",
        "email"
      ],
      "reveal_url": "https://lendb.ai/lo/itzel-castro-santibanez-2712528#contact",
      "note": "Phone and email are shown on the profile page after a quick human check, one profile at a time. They are not available through the API or MCP. To reach this loan officer, open reveal_url or lender_profile_url.",
      "source": "lender_site",
      "source_url": "https://crosscountrymortgage.com/burlington-nc-3504/itzel-castro-santibanez/",
      "verified_at": "2026-10-09"
    },
    "earliest_license_record": null,
    "licensed_since": null,
    "federal_registration": null
  }
}